We take the utmost care of our products and ensure that they are consistently produced according to the highest quality standards.
All sales are final and there are no returns or exchanges.

However, if your order arrives at your door damaged or broken please let us know!
If your order is received damaged, please take a photo of the original packaging, to include the box the order was shipped in, and email it to hi@nyshuk.com within 48 hours so we can follow up with our carrier.

Online orders can be placed 24 hours a day, 7 days a week. We process and ship packages within 2-4 business days Monday through Friday between 9:00 a.m. and 5:00 p.m. (EST), with the exception of major holidays. After shipping, your package should arrive to you within 1-7 days. Transit times vary based on your  location, inclement weather, and other factors beyond our control.

Our online shopping cart captures the information exactly as you enter it, so please review your information carefully before completing your order as otherwise we can’t guarantee delivery.

Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.

SHIPPING RATES-

We currently ship only within the USA.
$10 flat rate to all states, besides Hawaii and Alaska.
Hawaii and Alaska have a $30 flat rate.

My order was damaged, what are the next steps?

So sorry to hear that you received anything less than perfect from us. Please provide your name, order number, and any photos you can share of the damage— we’ll make things right by sending a replacement right away!

Do your products contain peanuts and/or tree nuts?

Our products do not include peanuts or tree nuts as an ingredient. Our manufacturing partners are not certified nut-free facilities so we are not able to guarantee that there is not a chance for cross-contamination. Our Za'atar does contain sesame and our harissa BBQ sauce does contain soy if that is an issue for you.

Where are you located?

We are based in Brooklyn, NY.

We currently don’t have a brick and mortar storefront but do stay in touch via our newsletter form below to hear about special announcements of pop up events and classes.

How can I contact you?

For customer service related to online orders or other general inquiries, contact us at hi@nyshuk.com.

Are your products certified kosher?

Yes, all of our spices are OU Kosher certified. Our condiments and BBQ 

Sauces are kosher, but not certified at the moment.

I purchased your products, but need more recipe inspiration!

No problem! Please visit our recipes page for the best ways to integrate New York Shuk into your cooking! You should also join our amazing Facebook Community. Feel free to ask the group any questions you may have and share your own cooking journey. 

And join our newsletter for recipes delivered straight into your inbox, if you are not on the list yet.

Are your products gluten free?

Our spices and condiments do not contain any gluten, only our Harissa BBQ Sauce contains wheat and soy. Our manufacturing partners are not certified gluten-free facilities so we aren't able to guarantee that there isn't a chance for cross-contamination.

Do you offer wholesale pricing to restaurants, hotels, and retailers?

Yes!

We would love the opportunity to share our love for Middle Eastern flavors with your customers by working with you and your team! We currently work with retailers, caterers, restaurants, hotels and other establishment of all sizes.

Contact us at wholesale@nyshuk.com for more info.

Where do you ship?

We currently ship in the USA only. Feel free to contact us via email hi@nyshuk.com for any special requests.

Where is my order?

We process and ship packages within 1-2 business days Monday through Friday with the exception of major holidays. After leaving our facility, your package should arrive to you within 1-7 days. Transit times vary based on your location, inclement weather, and other factors beyond our control. 

Once we get your email, we will check on the status of your order,  follow up with an update, and send a replacement order if needed. Don’t worry- we will make sure you get your package!

Do your products contain peanuts and/or tree nuts?

Our products do not include peanuts or tree nuts as an ingredient. Our manufacturing partners are not certified nut-free facilities so we are not able to guarantee that there is not a chance for cross-contamination.

Our Za'atar does contain sesame and our harissa BBQ sauce does contain soy if that is an issue for you.

Can you add a gift note to the order and not include a purchase receipt?

We are unable to add gift notes to orders at this time but rest assured that all purchases do not include a purchase receipt. We are more than happy to notify your loved one via email that they are receiving a gift from you. If you would like us to notify your gift recipient, please provide your order number, a note and best email for us to reach out too!

Do you have gift cards?

Yes! You can purchase one right here.

Where can I buy New York Shuk products?

You can find our condiments & spices on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy New York Shuk near you. Each store has a different selection of our products, so make sure to call ahead before you make a special trip.